Track Order
Every order is trackable from the moment it leaves our workshop. Here's how to follow yours from our door to yours.
How to track your order
- When your order ships, we email you a tracking number and a tracking link.
- Click the link, or paste the number into the carrier's website.
- You'll see your parcel's latest status and its estimated delivery date.
When will I get my tracking number?
Most orders are dispatched the same day. If your cave is hand-felted to order or held at another hub, dispatch can take up to 3 business days. Your tracking number is emailed the moment it ships — so keep an eye on your inbox (and your spam folder).
How long does delivery take?
Standard delivery typically arrives in 5–8 business days after dispatch. Express (3–5 business days) is available at checkout. These are estimates and can vary at peak times. Full details are on our Shipping page.
Shipped from your nearest hub
We hold stock in Coos Bay, Oregon (USA), Melbourne (Australia) and Kathmandu (Nepal). Your order ships from the nearest hub that has it in stock, so most customers pay no import duties. Items sent direct from our Nepal workshop may travel a little longer — your tracking will show every step.
Tracking hasn't updated?
Brand-new tracking numbers can take 24–48 hours to show their first scan. International parcels may pause briefly during customs clearance — this is normal and usually clears within a few days.
Lost your email, or no tracking number yet?
No problem. Email [email protected] with your order number (it starts with #) and we'll resend your tracking details.
Still waiting? Every order is backed by our 30-day cat-acceptance guarantee and real human support — not a bot. If your parcel seems stuck or lost, contact us and we'll chase the carrier and make it right.