Dense shipping compression occasionally makes the wool fibres set flat. Try this:

• Dampen a clean cloth with cool water and press it lightly against the outside walls to relax the fibres.
• While slightly damp, re-mould the cave with your hands and hold the shape for 30 seconds.
• Allow to dry completely before your cat uses it — usually 1–2 hours.

If the cave still won't hold shape after drying, please contact us with your order number and a photo.

• Lint roller — most effective. Roll in one direction across the surface.
• Rubber glove — dampen slightly and wipe. Hair clumps for easy removal.
• Soft brush — use light strokes in one direction.
• Vacuum — upholstery attachment on a low setting. Avoid pressing hard on the cave walls.

For small marks or light soiling:

• Dampen a clean cloth with cool water and a small amount of wool-safe detergent.
• Gently dab the area — do not rub or scrub.
• Rinse by dabbing with plain cool water, then press dry with a clean towel.
• Reshape while slightly damp and allow to air-dry fully before use.

For heavier soiling, a gentle hand-wash works well:

• Fill a basin with cool or lukewarm water (below 30 °C / 86 °F) and a little wool-safe detergent.
• Submerge the cave and gently squeeze water through — no twisting or wringing.
• Rinse in clean cool water until no suds remain.
• Roll in a dry towel to press out excess water — never wring.
• Reshape immediately while damp. Dry flat in a ventilated spot, away from direct heat or sunlight. Allow 24–48 hours to dry fully.

• Always dry flat — hanging distorts wet wool.
• Reshape the cave while still slightly damp; it holds the form as it dries.
• Keep away from radiators, fireplaces and direct sunlight — all cause uneven shrinkage and colour fade.
• Ensure the cave is completely dry before your cat uses it to prevent mildew.

• Remove fur with a lint roller, soft brush or vacuum on a low setting.
• Shake outdoors occasionally to remove loose debris.
• Air near an open window for a few hours when needed — 100% wool manages moisture and odour naturally.
• If the base flattens with regular use, a gentle reshape with your hands restores it.

Same method as cat caves — cool water, wool-safe detergent, gentle dabbing. Reshape while damp and air-dry flat.