FAQs
Are the products handmade?
Yes. Every Himalayan Cat Caves piece is hand-felted in Nepal from 100% New Zealand wool. Small variations in shape, texture and tone are part of the craft.
Where will my order ship from?
We hold stock in three fulfilment centres — Coos Bay, Oregon (USA), Melbourne (Australia) and Kathmandu (Nepal). Your order ships from whichever location best serves your address and has your chosen design in stock, so most orders arrive from a local hub.
Where do you ship and how much does it cost?
We ship across Australia and internationally. Free shipping on all orders over $99 USD (or local equivalent). Below that, a flat-rate shipping fee applies. Your exact cost and delivery estimate are shown at checkout.
Will I pay import duties?
Orders fulfilled from your local hub (USA or Australia) usually arrive with no extra charges. Limited-stock designs shipped direct from Nepal may occasionally attract local duties or taxes, which are the customer's responsibility.
Are the cat toys safe?
Our toys are made from pure wool with no plastic. As with any pet toy, supervise your pet during play and remove if damaged.
Do you offer wholesale?
Yes — email [email protected].
How do I care for my felt cave or toy?
Spot clean with mild soap and water. Air dry naturally. Do not machine wash. A quick vacuum lifts loose hair, and the wool can be gently reshaped by hand.
Why does my piece look slightly different from the photo?
Every piece is handmade, so small variations in shape, texture and tone are normal — and make each one unique.